Deleting your account and data
You can delete your Jaotin account and your personal data yourself, without asking anyone and without waiting for support. This page explains how, what gets deleted, and what the law requires us to keep.
Deleting it yourself
Sign in, open your own profile, scroll to the “Permanently delete account” section and press “Delete account”. You will be asked to type the account's phone number or email address to confirm it is you, then press “Confirm permanent deletion”. Deletion happens immediately and cannot be undone.
Go to your profileIf you signed in with Facebook
The steps are identical. Deleting your Jaotin account disconnects Facebook and removes the data we received from it (your name and email address) from our systems. You can additionally revoke access on Facebook's side under Settings > Apps and Websites on your Facebook account.
What is deleted
Your account and all sign-in records, your name, email, phone number and LINE ID, every listing you posted together with the photos you uploaded, chat messages, favourites, saved searches, and any identity (KYC) document you submitted. Image and document files are removed from file storage as well, not merely hidden from the site.
What we keep, and why
Credit transaction records, to the extent accounting and tax law require a business to retain them. That record is no longer tied to your identity after deletion, and is never used to display anything or to contact you.
If you own a company on Jaotin
Deletion is refused while you do, because removing the owner would leave the company's members with nobody administering them. Transfer ownership to another member, or dissolve the company, and deletion then works normally.
If you cannot delete it yourself
Tell us through the contact page, naming the phone number or email address of the account to delete. We act within 30 days, as stated in the privacy policy.
Go to the contact page